Open conversations28

7 waiting for human handoff

Active agents12

8 online right now

Connected stores5

Woo sync healthy

Avg first response21s

AI-first mode enabled

Inbox highlight

Order status and size exchange

bot active
visitor

Hi, can you tell me where my order is and whether I can exchange the size?

Original language only
ai

Absolutely. Your order WC-1001 is in processing and I can also help you with the exchange policy.

ES
Agents
  • Ava Adminworkspace admin · EN
  • Rian Supportagent · ES
Orders
  • WC-1001processing · USD 129.99
Automations
  • Auto route refunds and cancellations to human queue
  • Offer order lookup cards when customer shares an order number
  • Translate inbound and outbound messages for agent preference
Knowledge Base

Shipping and Exchange Policy

Customers can request a size exchange within 14 days. Tracking updates appear once the parcel is scanned by the carrier.

Connected stores

Univifes Store

https://store.univifes.example · WooCommerce connected